Refund, Returns and Replacement Policy

Hammonds Flycatcher – Return & Refund Policy

The majority of items purchased from hammondsflycatcher.com are eligible for return within the specified return period unless explicitly marked as non-returnable.

For products returned by the customer, refunds will be issued to the original payment method for prepaid transactions. For Cash on Delivery (COD) orders, refunds will be processed to the bank account. Specific timelines and details for refunds are provided below.

Estimated Delivery Date (EDD): Your order should be delivered in 4 to 7 days (Standard Delivery Timeline) from the date of purchase.
Exceptions: Natural calamities or logistic partner delays.

General Returns Policy

Returns are accepted for any reason within the return period. To be eligible, products must be:

New and unused
Returned in original packaging with all included accessories, manuals, tags, and warranty cards

Returns may include, but are not limited to, the following reasons:

Wrong model, size, or color ordered
Change of mind
Damaged, defective, or incorrect items delivered
Missing parts or accessories

Important: If you receive a damaged item, wrong item, or missing parts/accessories, you are required to share an unboxing video in proper way to help us verify the issue before processing a refund or replacement.

Items labeled “non-returnable” on the product page are not eligible for return unless they are damaged, defective, or incorrect. In such cases, we will offer a full refund or suitable replacement.

Product replacements depend on inventory availability. If the exact item is not available, a refund will be issued.

Hammonds Flycatcher reserves the right to suspend, block, or terminate customer accounts in cases of misuse of the return policy through excessive returns, cancellations, or refusal to accept orders.

Important: For damaged or defective non-returnable products, please contact us within 10 days of delivery.

Category-Specific Return Policy

Accessories

Return Window: 10 days
Returns or exchanges allowed for size, color, or full refund
Item must be new, unused, and in original packaging including brand box, MRP tags, warranty cards, and accessories

Handbags & Luggage

Backpacks

Return Window: 10 days
Replacement/refund available for damaged, defective, or incorrect items
Luggage products with locks must be returned unlocked
Item must be new, unused, and in original packaging including all accessories
Unboxing video required for damaged, wrong, or missing items

Handbags, Travel Luggage, Wallets & Travel Accessories

Return Window: 10 days
Replacement/refund available for damaged, defective, or incorrect items
Luggage products with locks must be returned unlocked
Item must be new, unused, and in original packaging including all accessories
Unboxing video required for damaged, wrong, or missing items
Verification of damage or defect may be requested before refund/replacement