Warranty Policy

Warranty Policy

Brand: Hammonds Flycatcher
Your satisfaction is our priority. At Hammonds Flycatcher, we stand behind the craftsmanship and quality of our leather goods. This Warranty Policy outlines the terms and procedures for warranty claims, ensuring peace of mind with every purchase.

1. Warranty Coverage

We offer domestic warranty coverage for the following product categories:

  • 6 Months - 1 Year - Brand Exclusive Warranty.
  • Customer Support – Lifetime after-sales service.

This warranty covers manufacturing defects only and is valid within India. It does not cover wear and tear from regular use, accidental damage, or improper handling.

2. What Is Covered?

  • Stitching defects
  • Faulty zippers or buttons
  • Leather quality issues related to manufacturing
  • Internal lining defects (non-user caused)

3. What Is Not Covered?

The warranty is void under the following conditions:

  • Damage due to misuse, neglect, or rough handling
  • Exposure to water, fire, or chemicals
  • Physical damage from accidents or natural disasters (fire, flood, earthquake, etc.)
  • Unauthorized repairs or modifications
  • Products not purchased from authorized dealers or the official website

4. Warranty Service Process

If your product qualifies for warranty service:

  1. Contact Us with details and photos of the defect via our website or customer care.
  2. We will arrange pickup of the item through our logistics partner (subject to serviceable area).
  3. Repair Time: 2–4 working days (depending on the defect).
  4. Return: The product will be shipped back after repair.

Note: In-transit shipping time depends on your location (pincode).

5. Shipping Terms

  • In most cases, pickup and return shipping are free.
  • Additional charges may apply in non-serviceable or remote areas.
  • The item must be properly packed to avoid transit damage.
  • Please ensure the product is completely empty before sending.
    We are not responsible for any personal belongings sent along.

6. How to Claim Warranty

To initiate a warranty claim:

  • Visit our Warranty Registration page and submit the required details.
  • Contact Customer Care: [Insert Email/Phone]
  • Provide Order ID, product images, and a brief description of the issue.

7. Important Notes

  • Warranty is non-transferable and applicable only to the original purchaser.
  • Repair or replacement is at the sole discretion of Hammonds Flycatcher after inspection.
  • In case the exact product/part is unavailable, an equivalent alternative may be offered.

8. Contact Us

For warranty claims, support, or queries:
📞 Customer Care: +91 7439907205
📧 Email: support@hammondsflycatcher.com
📍 Service Center: Kolkata, West Bengal

Thank You for Choosing HAMMONDS FLYCATCHER

We appreciate your trust in our brand. Our goal is to provide lasting quality and unmatched service with every product.